Our Customers are Saying
from Phil Kitchen, November 17th, 2006
I just wanted to send you a short note to let you know how
satisfied I am with the Technical Support I have received
from the FreedomBox team and Brian in particular.
has a hard drive crash 1 week age. Using my U3 drive,
I was able to e-mail FreedomBox Technical support from another
computer to let them know what had happened. I asked
what I needed to do to restore my FreedomBox account.
Brian replied to my note, saying that once I had my PC back
up and running I should give a quick phone call to Technical
support and my account would be reset. Once my machine
was back up and running, I made that phone call, and within
hours, Brian called back to say my account had been reset.
I'm now back on-line with FreedomBox and System Access.
Oh yes, because I
enjoy Braille support, and because certain other applications
such as Sony's Sound Forge require it, I still use other
screen reading products, in fact I own both JAWS and Window-Eyes,
but I am very satisfied with FreedomBox and System Access,
especially the U3 support. Hopefully as time goes
by, you guys will add Braille support in the future.
Thanks so much for being there and for what you do.
I hope you will agreewith me that as far as Technical Support,
Brian is the best!
Vista Compatible U3 Drives
After having purchased a Sandisk drive, updating the Launchpad
software, and creating the key, this now is working flawlessly.
never get the Kingston to work at all, but the beauty of
the Sandisk is
that it automatically checked for the launchpad update,
and the whole
thing happened seemlessly. I must mention that in Vista,
shows absolutely no signs of sluggishness, but this sluggishness
to be quite prevalent with other access solutions under
Vista. Not so
with System Access. Thanks for a job well done!